Return and warranty policies
REFC Labs LLC offers a 30 day money back return policy on any unused, clean, and complete items including original packaging. Used vaporizers and parts are not eligible for return or replacement unless defective. Please contact email@example.com to initiate any warranty claims or returns.
REFC Labs LLC offers a 90 day manufacture's warranty on vaporizers and parts manufactured by REFC Labs LLC. REFC Labs LLC will repair, replace, exchange, or refund, at its sole discretion, any discrepancies in product quality or material defects. Customer is responsible for all shipping and handling. S+H rates will not be reimbursed by REFC Labs LLC.
REFC Labs LLC offers a warranty on shipped glass up to and upon delivery and receipt by customer. Once glass is in customer possession for 24 hours, the warranty period has concluded. REFC Labs LLC guarantees your glass will arrive to you in as-sold condition unless indicated otherwise. Once glass is in customer's possession REFC Labs LLC cannot warranty against issues other than manufacture's material defects related to function only. It is the customer's responsibility to initiate a timely warranty claim on DOA or damaged glass upon receipt.
Purchases typically ship in 1-3 business days but may take longer depending on the order or circumstances. Commission work typically takes 1-2 weeks turnaround upon receipt to shipment. Shipping charges are based upon carrier rates for the various sizes and weights of each customer's combination of location, goods, services, and selection of speed of delivery/courier.
Release of Liability
REFC Labs LLC does NOT assume any responsibility or liability for any harm or damages associated with the use of any product purchased from REFC Labs LLC or this website. Failure to follow the instruction manual and/or warnings may result in fire, property damage, or bodily injury. REFC Labs LLC is NOT liable for any special, incidental, or consequential damage, loss of revenue, bodily harm or loss of life, or cost of replacement goods or services resulting from the use or malfunction of goods and services sold by REFC Labs LLC. Use at your own risk.
Never use REFC Labs LLC goods or services without reviewing the most up to date and available documentation online in its entirety. If any one section or point is unclear, you agree to contact customer service before proceeding to use REFC Labs LLC goods or services. REFC Labs LLC goods and services are not made or derived from tobacco or nicotine. REFC Labs LLC goods and services are not intended for use with, including but not limited to, nicotine or its analogs, tobacco, propylene glycol (PG), vegetable glycerin (VG), e-juices/e-liquids, vitamin E acetate/oil, thickening or cutting agents, or any combinations thereof. REFC Labs LLC goods and services are only for adults over the age of 21.
Privacy and PII Policy
REFC Labs LLC does not sell, trade, or disclose your personal information in any circumstances outside requirement by law. Certain customer data will be retained at the customer's discretion by creating a user account at REFClabs.com. Merchant services and Shopify may retain data processed through their system beyond the scope of control offered by REFC Labs LLC. This information may be used in sales campaigns (email distributions, texts, instant messages, or other means of electronic communications). The customer may opt out of REFC Labs LLC communications and/or request deletion of their account data at any time. REFC Labs LLC will honor these requests within 10 business days.
Changes to this statement
REFC Labs LLC will occasionally update this Statement of Privacy to reflect company and customer feedback. REFC Labs LLC encourages you to periodically review this Statement to be informed of how REFC Labs LLC is protecting your information.
Use of this site constitutes the user's acceptance of all terms, conditions, and policies listed above.